FAQ

FIG'S jewelry is made of 925 silver (sterling silver) and reycled silver. My supplier is French and has been around for 200 years! I also recycle my own scraps.

The fine stones used are purchased from British, Indian and American (USA) suppliers, but by their nature, the stones can come from further afield.

The Customizable ring is made of aluminium, in order to be able to offer lower prices. This collection is, however, doomed to disappear.

Lab-grown sapphires and emeralds are gemstones created in a laboratory that possess the same chemical, physical, and optical properties as their natural counterparts. They are produced using advanced techniques, in our case the hydrothermal method, which replicates the natural geological conditions necessary for crystal formation.

Nutrients like aluminum oxide for sapphires or beryllium and aluminum for emeralds are dissolved in a specific solvent. This solution is then placed in a high-pressure, high-temperature chamber called an autoclave, where the nutrients form crystals over several weeks.

Advantages of Lab-Grown Sapphires and Emeralds:

• Quality: Often clearer and without major inclusions compared to natural stones.
• Ecology: Less environmental and social impact compared to mining.
• Cost: Less expensive than natural stones, while retaining the same beauty and durability.

The best, easiest and most precise way to mesure your finger is to use a ring sizer. You can buy one on Fig's eshop for 3€. Together with it, you'll receive a 3€ coupon code for your next order.

Here is an other way to mesure your finger (but less precise) : wrap a strip of paper or string around your finger, not too tightly or too loosely. Indicate with a small line the place where the 2 ends intersect, then measure the length found with a ruler. The measurement in millimeters is your finger size! (ex: 5cm = size 50)

You can also mesure the diameter of your favorite ring!

Here is sizing chart to help you get your size right, with D for diameter and C for circumference:

15,27 D = 48 C ; 15,7 D = 49 C ; 16,1 D = 51 C ; 14,5 D = 52 C ; 16,92 D = 53 C ; 17,35 D = 55 C ; 17,75 D = 56 C ; 18,19 D = 57 C ; 18,53 D = 58 C ; 18,89 D = 59 C ; 19,61 D = 61 C ; 19,84 D = 62 C ; 20,2 D = 63 C ; 20,68 D = 65 C

Unlike ring sizing, wrist measurement doesn't require extreme precision. Here's a simple method for Fig's chains:

Wrap a string or paper band around your wrist snugly. Indicate with a small line the place where the two ends intersect, then measure the length found with a ruler. Add at least 2cm to accommodate for comfort (we don't recommend adding more than 4cm). This extra length ensures your bracelet won't feel too tight. Remember, a slightly longer chain is preferable to one that's too short.

Aim for a fit that feels secure without being overly loose, ensuring your bracelet stays comfortably in place.

Avoid leaving your jewelry in a damp place (the bathroom is therefore to be avoided...)

Store your jewelry in a small box if possible when you are not wearing it

Avoid bringing them into contact with "chemical" products such as hydroalcoholic gel, unnatural household products, etc...

Wipe them from time to time with the small tissue you received in your order!

Brush them with a soft toothbrush (to avoid scratching them), some soap and clean water.

Your order is placed in a box in the colors of FIG'S, then protected with tissue paper. Everything is sent in a recyclable cardboard shipping box, with a care note, cleaning cloth and a thank you note.

Your order is usually dispatched within 2 to 7 days.

If FIG'S experiences an unusual influx, the new delivery times will be indicated on the homepage.

Once your order has been entrusted to the carrier, it should arrive within 3 to 4 working days (France) and within 7 to 10 days (EU, UK, Switzerland).

Fig's ships worldwide (except the few destinations below), with varying delivery fees depending on the destination.

Given the current situation (embargo or geopolitical context) our carrier doesn't allow us to ship to Afghanistan, Somalia, Yemen, Niger, South Sudan, Syria, North Korea, Russia, Belarus, Crimea, Sevastopol.

You can return jewelry that is not custom-made (so you cannot return rings, jewelry from the Customizable collection, as well as personalized orders). However, you must notify me within 10 days of receipt, and return the order within 14 days.

At your convenience, either you will be refunded to the account that was used for the purchase, or you can choose a jewel of the same value on the site (i.e. either a refund or an exchange).

You can indeed contact me for a personalized order. I invite you to fill out the contact form by presenting your project to me, and I will come back to you to discuss it (feasibility, budget, manufacturing times, etc.).

For the 10% code offered to new subscribers of our newsletter: This code is valid for one-time use per person and exclusively for new subscribers. If you have already utilized it or subscribed previously, it won't be applicable. If you meet the criteria and encounter issues, please reach out to us for assistance.

For codes provided by influencers: If the code isn't functioning as expected, please contact us for assistance, as it should be valid.

For any other code: If you have previously redeemed the code, it cannot be used again. If you have never used it and encounter difficulties, please contact us for assistance.