Shipping & Returns

Jewelry on its way!

Shipping

Each piece is made to order with care. Preparation times depend on the type of jewelry:

  • Pendants and Earrings: Shipped within 3 business days.

  • Rings: Shipped within 2–5 business days, as each ring is crafted to your exact size.

 

Shipping Services:

  • France: Colissimo (3–5 business days)

  • European Union: Delivengo (5–10 business days). For some EU destinations, Mondial Relay pick-up points are also available.

  • Rest of the World: Colissimo (7–15 business days)

You’ll receive a tracking link once your jewelry is on its way.

For Mondial Relay orders, I’ll manually send you an email with a list of pick-up points to choose from, closest to your delivery address.


Returns & Exchanges

I want you to be delighted with your jewelry. If something isn’t quite right, I’m here to help.

Return Eligibility:

  • Returns are accepted within 14 days of delivery for pendants and earrings.
  • Items must be unused, unworn, and in their original packaging.
  • Rings and custom-made pieces cannot be returned, as they are made specifically to your order.
  • For items with a major manufacturing defect, I’ll provide a repair, replacement, or refund depending on the situation.

 

How to Return:

  • Contact me at contact@figseshop.com with your order number to start the return process.
  • If your item is eligible for return, I’ll guide you and provide instructions.

  • Return shipping costs are the responsibility of the customer, except in cases of major manufacturing defects.

 

Refunds and exchanges:

  • Refunds are processed within 3–7 business days once I receive your return.
  • Original shipping costs and any additional fees for failed or delayed deliveries are non-refundable.
  • Exchanges are handled on a case-by-case basis. If you wish to exchange an eligible item, contact me at contact@figseshop.com.

 

For full details, please consult my Return Policy.